These are the terms under which you use pillowbears.com and order from us. We've kept them as plain as we can.
Who we are
Pillowbears is operated by Black & Red Ltd, a company registered in Malta. Company number C 62523. VAT number MT21557236. Registered address: Numbered Pixels Management, The Fort, Level 3, Hardrocks Business Park, Burmarrad Road, Naxxar NXR 6345, Malta. You can reach us at hello@pillowbears.com.
Pre-orders
Pillowbears is sold as a pre-order while we produce the first run of 500. When you pre-order, payment is taken at checkout and we confirm the shipping window for your batch by email. If we cannot fulfil your order, we refund you in full.
Orders
Orders are confirmed by an email from us. Pricing is in euros (€) and includes VAT where applicable to the destination. The first edition ships free across the European Union; UK and US editions follow. We reserve the right to refuse an order in case of evident pricing error, suspected fraud, or where production constraints prevent fulfilment, in which case we'll refund you in full.
Personalisation and returns
If you add the gold-foil name, the book becomes a personalised good (foil-stamped to order) and, under EU consumer law, is exempt from the standard 14-day right of withdrawal once production has started. We will replace any book that arrives damaged in shipping. Once, no questions, for the first owner.
A book without the foil name follows the standard EU 14-day return window from delivery, in original unused condition.
Intellectual property
The Pillowbears wordmark, the prompts, the illustrations, and all content on this site are the intellectual property of Black & Red Ltd. The words you write into your book are yours.
Liability
We make a small physical object. Our liability is limited to the value of the book and any reasonable foreseeable loss directly caused by us. Nothing in these terms limits liability for fraud, gross negligence, or where law forbids the limitation.
Governing law
These terms are governed by the laws of Malta. Disputes should be raised first by writing to us at hello@pillowbears.com. EU consumers retain the right to seek redress in their country of residence under applicable consumer-protection law.
Changes
We may update these terms. The date at the top reflects the most recent update.